Yes, every item we sell is fully gift wrapped at no extra cost. This can be done either in our company wrapping paper or alternatively can be matched to your occasion if stated within the ordering comments such as wedding anniversaries, milestone birthdays etc.
Yes, within office hours of our York Jewellers, we take orders over the phone. Alternatively, you can contact us via our website, email or social media if this is outside of normal operating hours.
If you contact us with a special request, we may be able to meet your requirements and post the item from our jewellers in York the next day. Please do let us know if this can help you meet a special date.
Yes, please refer to our size guide. Items may be returned to us by the same method as they were sent, having contacted us first to let us know your request to adjust. Alternatively, we also offer a service of collection and delivery (if discussed in advance) if you are within York City (and often outside of York) which allows our team to expertly fit any watch or jewellery item for you.
Unfortunately we have now closed our independent jewellers in York however, we are available via email, telephone or social between the hours of 9am and 5:30pm each day for any queries.
Your receipt will state the insurance replacement value for, at least, the first year. Should you require a subsequent valuation, please return the goods to us (by the same method we sent them to you originally) with your full details and we will prepare this to the very high standards of the Jewellery Valuers Association (please note, this is at an additional cost – please contact us to enquire).
Yes, we buy gold and also all other precious metals at the daily rate (this fluctuates twice daily) online at our Yorkshire jewellers. Please see our selling gold page for a live calculation to find out immediately a price based on using kitchen scales at home as an estimate to the final value you will be offered.
Yes, if the product has not been despatched, any order can be cancelled or changed to meet your requirements. Please do get in contact with us as soon as possible so we can stop this from being processed. If the order has already been processed and despatched, we have a 30 day refund and return policy, so please accept the parcel and return it to us by the method set out in our returns policy.
We deliver worldwide.
We hope this is never the case however, if your product is damaged or incorrect, please contact us via our website, telephone or social media sites and we will ensure to rectify the situation as soon as possible.
Yes, all our items are safe and insured by us until they are signed for by yourself and all are sent via ‘special delivery’. Our terms and conditions set out all of the checks we have in place to ensure yours and our safety of online transactions. We have operated as an independent York jewellers trading for over 77 years from many retail shops, we are a reputable company and we now solely trade online yet offer many services (with collection and delivery) to meet any York Jewellery needs.
Please do contact us if your expected item has not arrived. All items are sent via ‘special delivery’ therefore we can track and trace the items location and estimated time of delivery.
Yes, we offer professional jewellery valuations to enable you to ensure that your jewellery is insured for the correct value. Valuations can be done for many purposes including Insurance and Probate. We can also carry out post loss assessments. Valuations are done with a full report including high resolution images and an impressive portfolio in return. Please contact us for further information.
All diamonds and gemstones sold from us are from reputable sources. We insist that all diamonds whether purchased loose or mounted are certified by the supplier as not originating from conflict areas.
We offer a full ring sizing service.
If required, we do have a set of ring sizers available to purchase to ensure you are comfortable with the size ordered. The cost of any ring sizer which is purchased from us will then be refunded against the cost of any ring ordered. You may then either return the ring sizer to us for reuse or, alternatively, keep for your own future use.
All rings sold by us can be sized by us or by any other competent, reputable jeweller, easily (please check our guarantee conditions under the quality section for any work which is carried out by another company).
If you are unhappy with your purchase and have returned it to us, once we have taken receipt of the items being sent back via ‘special delivery’ as set out in our returns section, we will check the item to ensure it is still in perfect condition. If the item is returned correctly, we will process the return the same day and the time it takes to be credited into your account will be dependent on your bank.
If we haven’t answered your question above, please do not hesitate to get in contact with us.