Privacy and Cookies
We take your privacy very seriously and are fully committed to keeping your information safe and private.
We require information from you when you shop with us, either online, or on the phone; when you sign up to receive any emails from us; when you write a review of a purchase; when you use our services such as repairs or valuations; when you take out insurance and when you contact us over social media, phone or email. The data normally consists of : product information, transactional information, fraud checking information, name, address, telephone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, social media and phone. We will never sell your personal information but there may be times when we need to share it with a third party such as a payment gateway, couriers or a delivery company to complete your orders but their use of your data will be limited to the purpose of fulfilling your order. We will make every effort to ensure that all third parties treat your personal data in a legal and appropriate way. You always have the right to request access to the data we have for you, to correct any incorrect or incomplete information and, also, to ask, and be told, where your data came from. We will not ask for any further information than we need. We will only collect and use your information if we have your permission and we will tell you how we will collect and use it.
We will update our records when you let us know changes to your information. You can also request that we delete, remove or stop using your data at any time. If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us. We will not seek personal information from you relating to race, religion, political affiliation, sexual orientation, medical or genetic history and we ask you not to provide such information to us. We may use your data for marketing purposes but will always provide a means for you to opt out. If we use your data for marketing purposes, on the basis of your legitimate interest, you have the right to object. You also have the right to withdraw your consent to being marketed to, if you previously gave your consent. We may occasionally use the data you supplied, in our own legitimate interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal right and interests. You can exercise any of these rights by contacting us using the contact us page.
If you place an order with us, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete. When handling personal information, we comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) laws of 2018. We will observe your rights under data and protection laws and you have the right to lodge a complaint if you believe any of your rights are being infringed. We will ensure that any privacy issues are dealt with quickly and clearly.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You may not opt out of these communications. We will never combine these communications with marketing promotions that you have the legal right to opt out of. We will review information frequently to ensure we do not keep it for longer than required. We will ensure your information is disposed of securely at the end of the correct retention period. After your purchase, we would love you to leave feedback on our website as this helps us to maintain a customer friendly and efficient website.
The protection and security of your data is of great importance to us and we will ensure we have the right security measures in place to protect your information. All our pages are secure using https secure technology and data is encrypted to prevent unauthorised access. Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
If you have any questions, please do not hesitate to contact us via our website, social or phone.
Copywright and Intellectual Property
All website content and images remain the property of R.A.Braithwaite and its suppliers. Electronic copies or prints from the site can be used for personal, non-commercial use only, with any other use strictly prohibited.