... how delighted we are with our purchase from your shop.  The gift arrived in the post extremely quickly, and so beautifully wrapped ...

Braithwaites Jewellers gave me such amazingly good service. I ordered an item on the Internet and it was delivered in a few days beautifully gift wrapped and with my address on the parcel written in the most exquisite handwriting. My husband was incredibly jealous of the calligraphy. (he's a doctor) All told a very special experience. Thank you Braithwaites.’

Best place around very helpful and lovely guy. Love my mantle clock hopefully it will go for many years’

They did a great job here with my necklace, the design was great, it perfectly matches my engagement ring, so I'm totally happy about it. This place is a huge hit.

Best place around very helpful and lovely guy. Love my mantle clock hopefully it will go for many years’

‘Recently brought a broken ring to Braithwaites to repair, and it was the most thorough and professional service I could have asked for – and incredibly good value for money. My ring looks brand new thanks to their excellent standard of care; I would definitely recommend to anybody.’

‘This is your place for your engagement ring. As a first time diamond buyer I received lots of guidance and advice that completely met my needs. Attention to detail and availability for follow up questions were second to none, definitely a place I will trust for any future purchase. I personally recommended it to all my friends. Thank you!!’

‘Our first experience with Frank & Diane was buying my wife’s engagement ring and given the exceptional service, where every single detail was given careful consideration to ensure it was perfect for us, we have always gone back! I couldn’t recommend them highly enough.’

‘A superb independent jeweller with great service. Whilst based in York, I’m based in London and therefore after discussions on the phone and photos sent across through email, a selection of jewellery meeting my requirements was brought to London to view. No pressure to purchase, however, due to the careful work done beforehand, jewellery (necklace and earrings) successfully bought. Recommend to anyone.’

‘We bought and found our wedding rings with this jewellers and were so impressed by the quality of service and final products. I was being really indecisive about what kind of band to get and received excellent support to choose what would look best with my engagement ring. Thank you!’

‘Have received excellent service and advice every time I’ve been in here. It’s a lovely and friendly, family-run jewellers and I’d recommend to anyone!’

We purchased our wedding rings at R.A.Braithwaites and had an amazing experience from start to finish. The customer service was second to none, with a lot of care taken to understand what was important to us and exploring all the options around materials, budget etc. We were over the moon with our wedding rings which we felt were such an important part of our big day, being a keepsake that reminds you forever! Having had such a positive experience we didn’t hesitate to go back when I had the trauma of losing the stone from my engagement ring (purchased elsewhere). The stress was taken out of that situation by Braithwaites and they went the extra mile at their busiest time of year to complete my replacement ring in time for it to be under the Christmas Tree! The quality is exceptional and they recommended a different setting for my stone to avoid the same scenario again. Will always look to them first for any jewellery needs and can’t recommend them highly enough. ‘

When my carriage clock (left to me by an elderly cousin)was stolen in September you kindly answered my enquiry as to replacement cost within 20 minutes of my sending it - thus helping me in my dealings with the insurance company. I ordered my replacement clock from you at 2.45p.m. on Monday, you responded immediately, the lady I spoke to on the phone was extremely helpful and this morning at 7.45 am I received the clock (beautifully packed) just 41 hours later. Thank you again

Just writing to let you know that not only have the rings arrived safely in time for Christmas, but also that the VAT has successfully been refunded onto my credit card. The rings are the envy of all who have seen them. Thanks again for all your endeavours and Im sorry if my phone calls from Australia were getting tedious. You can truly say the shop is now an international concern!

I must say I'm really impressed by the beauty and style of your jewellery. It's not easy to find something really stylish nowadays.

The box arrived this morning ... each are beautifully gift wrapped and look safe and sound ... I have looked at one (the surprise for me!! - well somebody has to organize these things - and at least the other three employees will be well pleased) and they do look nice an elegant ... a good weight and colour too.

Thank you both so much for taking care of this ... sorry it was such short notice ... but you turned up with the goods in the end and on time ... that's the sort of service I like. I hope we have occasion to do business again in the future. (However, I am not planning on another 30 years service).

I just wanted to let you know the pendant watch arrived today and it's beautiful! Thank you so much for all you had to go through to get it here.

My partner and myself were very pleased with the service you gave us and would not hesitate to purchase from you again. Thank you once again, my ring is very special as it was bought to mark our 10 years together.

Just wanted to thank you for the great service I received from yourself and your firm.
The Silver clock arrived safely today, was also most impressed that it was already gift wrapped. It's the little things like that that make one appreciate dealing with an established firm.
I'm sure that the recipient will be thrilled with his gift.
Once again Thank You

In receipt of St Christopher, Very happy with alternative,

Many thanks for dealing with this so promptly. The parcel has arrived, beautifully wrapped, in time for our special dinner this evening! I'm sure it will be well received,

Thanks for dealing with the order so promptly. My daughter loved the present!

Thank you for processing the above order which I received this morning. Not only were the cufflinks everything I thought they would be but the presentation and packaging were superb. Many thanks,

I would like to add that I have found your service to be absolutely
superb. I stumbled across your website doing a google search and I have
been greatly impressed with the delivery, quality of products, presentation
and willingness to resolve issues. I will certainly be using your website
again.
Thank you very much and I look forward to dealing with you again in the
future.

I RECENTLY PURCHASED A MANS BRACELET FROM YOU.I HAVE BEEN EXTREMELY IMPRESSED BY YOUR WHOLE SERVICE FROM START TO FINISH AND YOUR PRESENTATION OF THE BRACELET HAD SUCH A PERSONAL TOUCH.

My husband is so thrilled as a Yorkshire man to have these lovely White Rose of York cufflinks, and many thanks for the lovely gift wrapping. What excellent customer service!

Just a note of appreciation for the incredibly fast delivery of the watch which I only ordered via the internet 24 hours ago. It was also a bonus to have it gift-wrapped. Thank you very much for your excellent service.

A much belated (though sooner intended!) message to you to thank you for the sale in December.
The chain arrived in time, is beautiful and just what we’d wanted – it fit the bill perfectly.
You went beyond the call of duty to get it right for us and we were very, very grateful.

I must say I am very impressed with the presentation of the ring. I haven't opened it to check it because I don't want to spoil it.
Many thanks for prompt delivery and the first class service I have received.

I just wanted to let you know that my husband was over the moon with his
ring. He loved the presentation of it aswell.
Thank you very much for the great service and quality ring.

Just to let you know we received the ring today and Chloe loves it. Thank you very much, as you know we had been looking for a while and I will certainly recommend you to friends.

I did receive the ring this morning.
It is absolutely perfect, beautiful in fact and packaging was superb.
I stumbled across this shop on line last year and made a couple of purchases from yourselves. Being so happy with the service I received, it was my first thought to use your website again. The service is excellent, the products are exactly as they are described and perfect quality and as I said, the packaging is second to none.
Thank you very much - my husband was delighted with his ring.

Thank you, my clock has arrived safely and I am very happy with it. Beautifully packed too. Thankyou.

Many thanks for the information, as anticipated a very efficient service. We fully expect to be using your company again.

I just wanted to say thank-you for your help last week and for also wrapping the cufflinks which was a very nice surprise as I was running late and it saved me valuable time! The cufflinks were a great success!

I got the watch in the mail today and it is beautiful. thank
you for everything. I know my mother is going to love it.

Just a note of thanks for the prompt and efficient delivery of the Bernex Nurses Fob Watch, ordered by phone on Monday and received this morning.
A pleasant surprise was finding the watch beautifully gift wrapped - it will stay that way until Christmas morning!